Our Principles
Communication
We have designated points of contact for our clients at every level. This allows us to prioritize correctly in response to the ever-changing needs of our clients. We are very accustomed to having emergency jobs and having to re-route our field crews to meet the needs of our clients as effectively and efficiently as possible.
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We apply that same mentality to the City Right of Way departments and to the 811 system. This way we are not burdened by the same issues others in our industry are. We prioritize having a positive working relationship with Cities, as well as locators so jobs are done on time. This enables us to enhance our communication with our client by making sure we provide the most accurate completion dates. We do our best to make sure we are always situationally aware so when we provide a deadline we can be held proudly accountable to it.
Fluid Operations
We ensure that we are fully equipped to exceed our clients' expectations. Our emphasis on field support structures is a key component of this approach. Specifically, we implement a "rule of 5" strategy: there is one field manager for every five crews. This structure guarantees that being overburdened is never an acceptable excuse for our leadership or for our clients. It allows us to respond quickly and effectively to support our crews in real time.
Field managers work closely with administrative staff to maintain quality, billing, and speed, allowing us to confidently reassure our clients through both actions and results, not just words.
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No more than 5 crews per field manager
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No more than 5 field managers per project manager
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If there are more than 5, assistants will be provided
Quality Assurance
We firmly believe that when we are contracted to complete a job, we must meet or exceed the requirements set by our clients. If we do not fulfill the work to the agreed-upon expectations, we do not consider the job completed. This mindset drives our company culture and is embraced by all our crews and staff.
To maintain high standards, we have in-house quality control positions dedicated to ensuring that our field managers effectively oversee their teams. We conduct monthly audits to monitor their performance and enforce strict oversight. This allows us to address any issues promptly before they escalate. Additionally, we implement organized chargebacks as a procedure to guarantee quality for our clients.
Proper Administration
We ensure that our systems provide oversight from the top level to the field level of the project. We have a designated Project Administrator who works in synergy with a Project Manager. This collaboration offers our clients a single point of contact. As a result, we can adjust the priorities of field crews in real time, enabling us to address any emergencies or shifts in priority on the same day.
Our dedicated administrator is responsible for routing and dispatching our crews to ensure the highest level of productivity. They manage job documentation and provide live support to assist our field crews with any questions or issues that may arise. Additionally, they coordinate with field managers if onsite assistance is required.
Depending on the size of the project, locates and permitting may be handled by a single administrator or divided among multiple administrators. This approach ensures that we can effectively attend to the requests of city engineers or locators.